Privacy Policy
This Privacy Policy describes how Gas Wala (“we”, “us” or “our”) collects, uses, shares and safeguards information when you use our mobile application and related services (“Services”). It applies to customers and business users placing or managing commercial gas distribution and delivery orders.
Information we collect
- Account and contact details: name, phone number, email address, business name and sign-in information.
- Orders and delivery: products and quantities ordered, delivery address, delivery instructions, order history, invoices and support messages.
- Location: precise device location only if you grant permission and use a feature that needs it for delivery or address selection. You can disable this permission in device settings.
- Payments: payment status and transaction references. Payments may be processed by third-party payment providers; we do not intend to store full payment card or banking credentials.
- Technical and usage data: device type, operating system, app version, IP address, diagnostics and app interactions, where collected by us or our service providers.
- Information you send us: feedback, enquiries and other information you choose to provide.
Please do not submit sensitive personal information unless necessary for the requested service. The Services are not directed to children under 13, and we do not knowingly collect their personal information.
How we use information
- Register and administer accounts, verify requests and provide customer support.
- Accept and fulfil orders, coordinate deliveries, provide order updates and maintain transaction records.
- Facilitate payments, prevent fraud, protect safety and security, and resolve disputes.
- Operate, maintain and improve the Services, diagnose technical issues and understand service usage.
- Send service-related messages and, where permitted, promotional messages (which you may opt out of).
- Comply with legal, regulatory, accounting and safety obligations and enforce our terms.
How information is shared
We do not sell personal information. We share only what is reasonably needed with delivery and distribution partners to fulfil orders; payment processors, hosting, analytics and support providers working on our behalf; and professional advisers. We may disclose information when required by law or valid legal process, to protect people, rights or property, investigate fraud or misuse, or as part of a business transfer. Service providers are expected to protect information and use it only for their assigned purposes.
Retention and security
We keep information for as long as necessary to provide the Services and for legitimate business purposes, including accounting, legal compliance, dispute resolution and safety. The period depends on the type of information and applicable requirements. We use reasonable technical and organisational safeguards, but no method of storage or transmission is completely secure.
Your choices and requests
You can update account details where app features allow, manage location and other permissions in your device settings, and opt out of promotional messages using the instructions provided. Depending on applicable law, you may request access to, correction or deletion of your personal information, or object to or restrict certain processing. We may verify your identity and may retain information where the law permits or requires.
Account and data deletion
To request account deletion and deletion of associated personal information, contact us using the details below. We will review and process verified requests subject to legal, safety, fraud-prevention and record-keeping obligations. Information in backups may persist for a limited period before routine deletion. Deleting an account may end access to the Services.
Third-party services and international transfers
Third-party websites and services may have their own privacy policies; we are not responsible for their practices. Our service providers may process data outside your country. Where required, we use appropriate safeguards for international transfers.
Changes to this policy
We may revise this policy and will publish the current version here with an updated effective date. If required by law, we will provide additional notice or obtain consent.
Contact Gas Wala
For privacy questions, requests or complaints, email privacy@gaswala.com. Replace this example address with a monitored business email before publishing.
Ensure this policy and your Google Play Data safety disclosures accurately reflect the app’s actual data collection, sharing, permissions, third-party SDKs, retention and deletion practices. Publishing this policy alone does not guarantee Play Store approval.